Benny Nanda Kurniawan*, Cicilia Windiyaningsih and Ahdun Trigono

Master’s Program in Hospital Administration, Respati Indonesia University, Indonesia

*Corresponding Author: Benny Nanda Kurniawan, Master’s Program in Hospital Administration, Respati Indonesia University, Indonesia.

Received: February 06, 2026; Published: March 26, 2026

Background: Globalization and technological advancement in the healthcare sector, including the digitalization of health information systems and telemedicine, have transformed healthcare service delivery and nurses’ work dynamics, particularly in regional public hospitals, as reported by the World Health Organization. These changes are accompanied by increasing job demands, diverse working environment conditions, and the growing need for effective communication management within the complexity of modern healthcare services.

Objective: This study aims to analyze the effect of workload, work environment, and communication management on nurses’ job satisfaction at RSUD Dr. Zainal Umar Sidiki.

Methods: This study employed a quantitative research design with a cross-sectional approach. The sample consisted of all nurses working at RSUD Dr. Zainal Umar Sidiki, totaling 127 respondents, selected using a total sampling technique based on inclusion and exclusion criteria. The independent variables were workload, work environment, and communication management, while job satisfaction served as the dependent variable. Data were collected using a structured questionnaire and analyzed using multiple linear regression analysis with SPSS software.

Results: The analysis showed a significance value of less than 0.05, with the calculated F-value exceeding the critical F-value, indicating that workload, work environment, and communication management simultaneously have a statistically significant effect on nurses’ job satisfaction at RSUD Dr. Zainal Umar Sidiki.

Conclusion: Workload, work environment, and communication management have a significant effect on nurses’ job satisfaction at RSUD Dr. Zainal Umar Sidiki.

Keywords: Workload; Work Environment; Communication Management; Job Satisfaction

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Citation

Citation: Benny Nanda Kurniawan., et al. “Analysis of the Effect of Workload, Work Environment, and Communication Management on Nurses’ Job Satis- faction at RSUD dr. Zainal Umar Sidiki". Acta Scientific Medical Sciences 10.4 (2026): 16-26.

Copyright

Copyright: © 2026 Benny Nanda Kurniawan., et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.